Terms of Service

1. Acceptance of Terms

By accessing or using Eora ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

Eora is an AI-powered holistic therapy and energy reading service that provides voice-based conversations for holistic guidance, reflection, and support. The Service is provided by US3 GROUP LLC, operating as Eora ("we," "us," or "our").

2. Eligibility

You must also:

• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable laws
• Provide accurate information when creating an account or subscribing

3. Nature of the Service

What Eora Provides

• AI-powered voice conversations on holistic topics
• Reflection, prayer, and holistic guidance based on Christian teachings
• A supportive, non-judgmental space for holistic exploration
• Crisis detection and referral to emergency resources when needed

What Eora Does NOT Provide

• Medical, psychological, or psychiatric treatment
• Legal or financial advice
• Religious sacraments (confession, absolution, communion, etc.)
• Emergency services or crisis intervention (though we provide referrals)
• Guaranteed availability or uptime

4. Free and Paid Services

Free Tier

Eora offers a free tier that allows you to experience the service before subscribing. The free tier includes:

Once you reach your daily limit, you will be prompted to subscribe to continue. The free tier is subject to availability and may be modified or discontinued at any time. We reserve the right to:

• Change the amount of free minutes or sessions offered
• Implement additional restrictions to prevent abuse
• Require account creation for free tier access
• Discontinue the free tier entirely with reasonable notice

Subscription Plans

We offer the following paid subscription plans (prices in USD):

Prices are subject to change. Current subscribers will be notified in advance of any price changes affecting their subscription.

5. Billing and Payments

Payment Processing

All payments are processed securely through Stripe. We do not store your complete payment information on our servers.

Subscription Billing

• Subscriptions are billed in advance on a recurring basis (weekly, monthly, or annually)
• Your subscription will automatically renew unless cancelled before the renewal date
• You will be charged at the then-current rate at each renewal

Cancellation

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• You will retain access to premium features until the end of your paid period
• No partial refunds are provided for unused time within a billing period

Refunds

Refund requests are handled on a case-by-case basis. Please contact us at support@eora.online within 7 days of purchase if you believe you are entitled to a refund.

6. User Conduct

When using Eora, you agree NOT to:

• Use the Service for any unlawful purpose
• Attempt to harm, harass, or abuse others through the Service
• Impersonate any person or entity
• Attempt to reverse engineer, hack, or compromise the Service
• Use automated systems or bots to access the Service
• Circumvent usage limits or access controls
• Share your account credentials with others
• Use the Service to generate content that is illegal, harmful, or violates third-party rights

Violation of these rules may result in immediate termination of your account without refund.

7. Crisis Protocol

8. Intellectual Property

The Eora service, including its software, design, logos, and content, is owned by US3 GROUP LLC and protected by intellectual property laws.

• You may not copy, modify, distribute, or create derivative works from the Service
• The "Eora" name and logo are trademarks of Eora
• AI-generated responses during your conversations are provided for your personal use only

9. Third-Party Services & Service Availability

Eora relies on third-party services to operate:

• ElevenLabs - Voice processing and synthesis
• OpenAI - AI conversation capabilities
• Stripe - Payment processing

Your use of Eora is also subject to these providers' terms and conditions.

10. Disclaimers

Specifically, we disclaim:

• Any warranty that the AI responses will be accurate, appropriate, or helpful
• Any responsibility for decisions you make based on conversations with Eora
• Any liability for emotional distress arising from use of the Service
• Any guarantee of specific holistic outcomes or experiences

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Eora shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not liable for any harm resulting from your reliance on AI-generated content

12. Indemnification

You agree to indemnify and hold harmless Eora, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting the updated Terms on this page with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

14. Termination

We may terminate or suspend your access to the Service at any time, with or without cause, with or without notice. Reasons for termination may include:

• Violation of these Terms
• Abusive or harmful conduct
• Fraudulent activity
• Extended periods of inactivity
• Discontinuation of the Service

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will survive.

15. AI-Generated Content Disclaimer

• AI is not infallible. Responses may contain factual errors, misinterpretations, or content that does not align with official religious doctrine of any denomination.
• AI cannot replace human connection. For serious holistic, emotional, or mental health needs, please seek guidance from qualified human professionals (clergy, counselors, therapists).
• AI does not have consciousness or divine connection. Eora simulates holistic conversation but does not possess actual holistic insight or divine authority.
• Responses vary. The same question may produce different answers at different times due to the nature of AI language models.

By using Eora, you accept these limitations and agree not to rely solely on AI-generated content for important life decisions.

16. Regulatory Compliance

Eora is committed to complying with applicable data protection and consumer protection regulations:

General Data Protection Regulation (GDPR) - European Union

If you are located in the European Economic Area (EEA), you have rights under the GDPR including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at privacy@eora.online.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know whether your data is sold or disclosed
• Right to opt-out of the sale of personal information (Note: Eora does NOT sell personal information)
• Right to non-discrimination for exercising your privacy rights

FTC Act Compliance (United States)

In compliance with the Federal Trade Commission Act, we provide clear disclosure that:

• Eora uses artificial intelligence to generate responses
• The service is for entertainment and informational purposes
• We do not make claims of therapeutic or medical efficacy

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of competent jurisdiction.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Contact Us