Privacy Policy

Our Commitment to Your Privacy

Information We Collect

Conversation Data

When you interact with Eora, your voice conversations are processed in real-time to provide responses. By default:

• We do not permanently store recordings of your conversations on our servers
• We do not keep transcripts of your holistic discussions
• We do not use your conversations to train our own AI models
• We do not sell or share your conversations for advertising or marketing purposes

AI Service Providers

Important: To provide the voice conversation experience, your audio is processed by our AI service providers:

• ElevenLabs - Processes your voice input and generates voice responses
• OpenAI - Provides the AI reasoning and conversation capabilities

These providers may temporarily process your conversation data to deliver the service. We have selected providers committed to data privacy, but we encourage you to review their respective privacy policies. We do not control how these third parties handle data beyond what is specified in our agreements with them.

Technical Information

To provide and improve our service, we may collect limited technical information:

• Device type and browser information
• Anonymous usage statistics (session duration, feature usage)
• Language preferences

Account Information (Optional)

If you choose to create an account or subscribe:

• Email address (for account management only)
• Payment information (processed securely by Stripe, not stored by us)

Crisis Protocol & Safety Exception

How We Use Information

The limited information we collect is used solely for:

• Providing and improving the Eora holistic therapy and energy reading service
• Processing subscriptions and payments
• Sending essential service communications
• Ensuring platform safety and preventing abuse
• Complying with legal obligations

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for voice communications
• Secure HTTPS connections
• Regular security audits
• Limited access to any retained data

Your Rights

You have the right to:

• Request information about any data we hold about you
• Request deletion of your account and associated data
• Opt out of non-essential communications
• Access and export your subscription information

GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

Your GDPR Rights

• Right of Access - You can request a copy of all personal data we hold about you
• Right to Rectification - You can request that we correct inaccurate personal data
• Right to Erasure - You can request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing - You can request that we limit how we use your data
• Right to Data Portability - You can request your data in a machine-readable format
• Right to Object - You can object to certain types of processing
• Rights Related to Automated Decision-Making - You have rights regarding automated decisions that significantly affect you

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance - To provide you with the Eora service
• Legitimate Interests - To improve our service and ensure security
• Consent - Where you have given explicit consent
• Legal Obligation - To comply with applicable laws (e.g., safety reporting)

Data Transfers

Your data may be transferred to and processed in the United States, where our servers and service providers are located. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR requirements.

To exercise your GDPR rights, contact our Data Protection contact at privacy@eora.online.

CCPA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Your CCPA Rights

• Right to Know - You can request disclosure of what personal information we collect, use, disclose, and sell
• Right to Delete - You can request deletion of your personal information
• Right to Opt-Out - You can opt-out of the sale of your personal information
• Right to Non-Discrimination - We will not discriminate against you for exercising your CCPA rights

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers - Email address, device identifiers
• Commercial Information - Subscription and payment history
• Internet Activity - Usage data, session information
• Inferences - Preferences derived from usage patterns

To exercise your CCPA rights, contact us at privacy@eora.online or call us (contact information upon request).

Third-Party Services

Eora uses the following third-party services to provide our holistic therapy and energy reading experience:

• ElevenLabs - Voice processing and synthesis. Your voice input is sent to ElevenLabs to generate responses. View their privacy policy
• OpenAI - AI conversation capabilities. Conversation content is processed by OpenAI's models. View their privacy policy
• Stripe - Payment processing (PCI compliant). We never see or store your full payment details. View their privacy policy
• Cloud Infrastructure - Secure hosting services with industry-standard protections

These services are carefully selected for their commitment to privacy and security. By using Eora, you acknowledge that your conversation data will be processed by these providers to deliver the service.

Children's Privacy

Eora is intended for users 18 years of age and older. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify users of any material changes by posting the new policy on this page with an updated revision date.

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